Tech Aid Plus Frequently Asked Questions:

Q: How long will it take to fix a problem?

The time to fix problems varies with each system. Some software and hardware may conflict with one system, but it may be the solution to another. I try to be as honest and up front as possible about the time it will take, but sometimes there are unforeseen conflicts.

Q: How much will your service cost?

Service fees are based on an hourly rate for labor, and any parts that are needed are passed along at whatever cost we incur in getting them for you. We are aware that most people live on a budget, and we are not out to break the bank. Please give us a call today to get an estimate on your specific need.

Q: Why does my other computer work, but this identical one doesn't?

All computers are different, no matter if they were ordered at the same exact place and come with the same exact hardware and software. Different users, the amount of time that a machine is continuously running, virus protection methods, websites visited, and emails received are all factors that can affect a computer. There are countless other reasons for computers to act strangely, but these are some of the most common.

Q: Do you work at nights or on the weekends?

Yes, I do. That is when I get most work done. I have found that if the person who uses the computer is available when I finish the work, I can show them how to better maintain their computer and answer their questions more personally. Personal service is something that I pride myself on, and I hope to make everyone's computer experience a positive one.

Q: How long will it take to get my website up and running?

A website can be up and in running within a week, it just depends on how the communication is between the client and us, we need your help along the process, so please have content, images and layout ideas so that we can start straight and finish your website on time.

Q: When you design graphics, how do I get them printed?

When I design each project, I create a CD that you can give to any print shop in the area and they can print it on whatever stock paper you choose.